Peer Projects Office Manager, Insurance Coordinator​

Elizabeth joined Peer Projects-Therapy from the Heart as a Prior Authorization Specialist in September of 2018. She has 14 years' experience in customer service as well as clinical experience as a phlebotomy/lab tech. Working in a clinical setting has given her experience in patient care and extensive work around geriatric and pediatrics, being the higher volume of patients. She has a BA in English from the University of Massachusetts Boston; a degree that she hopes to put to use working in administration here at Peer Projects-Therapy from the Heart. Elizabeth enjoys reading, vacationing in Maine with family and spending time with family and friends.

Toni joined Peer Projects Therapy from the Heart as Clinical Support Specialist in January of 2018. With over 30 years of Administrative Assistant in Banking, Elderly Care Facility, City Hall as a tax collector and Physical Therapy in billing. Graduated from Fisher Junior College when it was an all girls college in 1985. She loves to help children in need and the elders where she was the Administrative Assistant in an Independence Living which she considered the residents as her aunts and uncles, given them lots of TLC when they needed to know that they were loved and needed someone to talk to. She is happy and grateful to Mary Lou and Linda for hiring her, which gives her an opportunity to work in a place that is compassionate and full of love to beautiful children. She enjoys watching TV, reading, trying new ethnic foods, loves to go to the North End in Boston, and loves to shop.

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Mary joined Peer Projects-Therapy from the Heart as Clinic Support Specialist in March of 2016. As a seasoned Executive Assistant/Office Manager with over 25+ years in the field, she brings extensive experience with all administrative tasks, including scheduling and correspondence, human resources and customer care. Having held positions in the business and medical fields, Mary is able to tailor her skills to meet the needs to various clients. As executive assistant, she has increased efficiency in several of her assigned roles, to include the development of a Customer Care Program, and Human Resource Department. As Office Manager for a small, family owned optical company; she was instrumental in setting up and organizing the customer database to ensure that day-to-day operations were efficient for customer satisfaction. Family is of utmost importance and having children of her own, she brings her compassion, patience and understanding to PPTFTH. She enjoys walking, reading and vacationing in Maine with her family.

Donna joined Peer Projects-Therapy from the Heart as Clinical Support Specialist in May of 2017. She has 20+ years' experience in financial services consulting with a focus on project management, process improvement, customer service and administrative areas. As a consultant, she has traveled the country extensively providing services to a wide range of companies and individual clients to lead in the development of policies & procedures, documenting of business requirements, upgrading systems/software and organizing departments to gain efficiencies. Donna enjoys reading, traveling, live theater and music and is a volunteer with the American Red Cross.

Jodi joined Peer Projects – Therapy from the Heart as a Clinical Support Specialist in February of 2022. She has 40+ years of experience working as a team member with the Massachusetts Dept. of Revenue, where she was the sole support for six tax attorneys. She brings significant administrative and customer service experience, as well as excellent attention to detail. Jodi has a passion for writing and enjoys reading, crafting, cozying up with her cat “Dini”, and spending time with family and friends.

Ruby joined Peer Projects Therapy from the Heart in May of 2022 with over 20 years as a Medical Claims and Billing/Coding Specialist. Over the years, her passion has been working the Accounts Receivable with a high level of accuracy, efficiency, and accountability. Outside of work she enjoys watching TV, reading , traveling and spending time with family.