Peer Projects Office Manager, Insurance Coordinator​

Elizabeth joined Peer Projects-Therapy from the Heart in September 2018. She graduated from The University of Massachusetts Boston with a BA in English. She has 16 years of experience in customer service as well as clinical experience as a phlebotomist/lab tech. As our office manager and insurance coordinator, she has extensive knowledge of administrative operations and insurance processes. With a strong commitment to accuracy, organization, and exceptional service, Elizabeth plays a key role in keeping the office running smoothly while ensuring patients and clients receive clear, reliable support with their insurance needs. Known for a proactive mindset and dedication to continuous learning, Elizabeth consistently seeks opportunities to expand her expertise and improve systems that benefit both the team and the people they serve. She is grateful for the experience she has had since joining the Peer Projects - Therapy from the Heart team. Elizabeth is a wife and mom who enjoys reading, cooking and spending time with her family.

Jodi joined Peer Projects – Therapy from the Heart as a Clinical Support Specialist in February of 2022. She has 40+ years of experience working as a team member with the Massachusetts Dept. of Revenue, where she was the sole support for six tax attorneys. She brings significant administrative and customer service experience, as well as excellent attention to detail. Jodi has a passion for writing and enjoys reading, crafting, cozying up with her cat “Dini”, and spending time with family and friends.

Toni joined Peer Projects Therapy from the Heart as Clinical Support Specialist in January of 2018. With over 30 years of Administrative Assistant in Banking, Elderly Care Facility, City Hall as a tax collector and Physical Therapy in billing. Graduated from Fisher Junior College when it was an all girls college in 1985. She loves to help children in need and the elders where she was the Administrative Assistant in an Independence Living which she considered the residents as her aunts and uncles, given them lots of TLC when they needed to know that they were loved and needed someone to talk to. She is happy and grateful to Mary Lou and Linda for hiring her, which gives her an opportunity to work in a place that is compassionate and full of love to beautiful children. She enjoys watching TV, reading, trying new ethnic foods, loves to go to the North End in Boston, and loves to shop.

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Heather brings over 26 years of experience in medical office settings, with extensive knowledge in billing, scheduling, and office management. Throughout her career, Heather has developed a strong preference for pediatrics, where she enjoys supporting patients and families while ensuring the office runs smoothly. She is passionate about creating a welcoming environment and working as part of a team that makes a meaningful difference in people’s lives.  Heather is a wife and proud mom of three adult children who loves spending time at the beach and with her dogs.

Donna joined Peer Projects-Therapy from the Heart as Clinical Support Specialist in May of 2017. She has 20+ years' experience in financial services consulting with a focus on project management, process improvement, customer service and administrative areas. As a consultant, she has traveled the country extensively providing services to a wide range of companies and individual clients to lead in the development of policies & procedures, documenting of business requirements, upgrading systems/software and organizing departments to gain efficiencies. Donna enjoys reading, traveling, live theater and music and is a volunteer with the American Red Cross.

Ruby joined Peer Projects Therapy from the Heart in May of 2022 with over 20 years as a Medical Claims and Billing/Coding Specialist. Over the years, her passion has been working the Accounts Receivable with a high level of accuracy, efficiency, and accountability. Outside of work she enjoys watching TV, reading , traveling and spending time with family.